Refund & Returns Policy

1. Custom & Print-on-Demand Products & Dropshiping

All products on DearProudy are custom-made upon order via Qikink. Due to their Print-on-Demand nature, refunds or exchanges are not permitted for change-of-mind, wrong size, or incorrect design choices. If your customer orders the wrong variant, a new order must be placed at your expense.

Products are imported from CJ dropshiping.
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2. Defective, Damaged, or Misprinted Items

We stand by quality. If a product is defective or misprinted, you (the merchant) may request a replacement within 7 days of delivery. Please include unboxing video and clear photos showing the defect and original packaging.
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Upon verification:

  • A replacement will be reprinted and shipped at no extra cost.

  • If a refund is approved, it will be issued via your original payment method, typically within 5–7 business days.
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3. Lost or Undelivered Orders

If an order is marked “Lost in transit” by the shipping partner, Qikink will issue a refund once loss is confirmed.
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4. RTO (Return to Origin) Orders

If a package is returned due to delivery issues (e.g., wrong address, non-serviceable pin code, or client unavailability), Qikink will hold it at their facility. You can re-ship the returned product within 100 days, or it will be discarded.
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5. Size or Fit Discrepancies

Minor measurement variances (±0.5 inches) are within the standard tolerance and not eligible for returns. Size or fit issues must be handled via a new order placed by you.
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6. Return Shipping (Reverse Pickup)

For defective products, you may arrange a reverse pickup within 5 days of delivery. The return shipping cost equals the original forward shipping.
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7. Timeline Summary

Issue Type Timeline to Submit Claim Resolution
Defective/Damaged/Misprint Within 7 days Replacement or refund
Lost in Transit After confirmation Refund
RTO / Undelivered Orders Returns stored for 100 days Re-ship within 100 days
Size Change / Change-of-Mind Not applicable New order at merchant’s expense

8. How to Claim

  1. Within 7 days of delivery, submit a claim from your Qikink Dashboard.

  2. Provide:

    • Order number

    • Unboxing video

    • Photos of damaged/misprinted product + packaging

  3. Arrange reverse pickup (if applicable).

  4. Await verification, then enjoy replacement or refund.

Join the DearProudy Community

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INSTAGRAM: @dear_proudy
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Thank you for choosing DearProudy.
We’re so glad you’re here.

Customer Care:
Phone/Whatsapp: +91 91400 41971
Email: dearproudy@gmail.com
Opening hours: Everyday 8:00am - 5:00pm

Wholesale:
Email: sales@zohocorp.com

Zoho (Oikink):
Phone: 1800 103 1123 , 1800 572 3535