Frequently Asked Questions (FAQ)

1. What is DearProudy?
DearProudy is an online store offering high-quality, print-on-demand apparel and accessories made just for you.

2. Where are your products made?
All our products are printed and shipped from India via our trusted fulfillment partner, Qikink.

3. Do you have a physical store?
No, we operate 100% online to bring you the best designs at affordable prices.

Orders & Payments

4. How do I place an order?
Simply choose your product, select the size and color, click "Add to Cart," and complete checkout.

5. What payment methods do you accept?
We accept major debit/credit cards, UPI, net banking, and wallet payments via Shopify’s secure checkout.

6. Can I change my order after placing it?
We can only make changes if your order has not entered production — contact us within 2 hours of placing the order.

7. Do you offer bulk or custom orders?
Yes, contact us for special requests or bulk printing.

Shipping & Delivery

8. Do you ship internationally?
Currently, we ship within India. International shipping will be announced soon.

9. How long does delivery take?
Orders are usually delivered within 5–9 business days after production.

10. How can I track my order?
Once shipped, we’ll email you a tracking link to follow your package.

11. What if my package is delayed?
Delays can happen due to courier or weather issues. Contact us if your order is delayed beyond the estimated time.

12. What if my package is lost?
If the courier marks your order as lost, we will arrange a replacement or refund.

Returns & Refunds

13. Do you accept returns?
As all items are custom-made, we do not accept returns for change of mind or wrong size selection.

14. What if my product is defective or misprinted?
We’ll replace it free of charge if reported within 7 days with photos/unboxing video.

15. Can I get a refund?
Refunds are only issued for damaged, defective, or lost items after verification.

16. Who pays for return shipping?
If the product is defective, we cover the return shipping cost.

Products & Sizes

17. How do I choose the right size?
Refer to our Size Chart on each product page before ordering.

18. Will the print fade over time?
With proper care, the print stays vibrant for a long time.

19. Are colors exactly as shown?
Slight variations may occur due to lighting and screen display differences.

20. Do you restock sold-out designs?
Some designs are limited edition; others may be restocked — follow us for updates.

Product Care

21. How should I wash my printed t-shirts?

Wash inside-out in cold water
Use mild detergent
Avoid bleach and harsh chemicals
Do not iron directly on the print

22. Can I machine-dry my clothes?
We recommend air-drying for longer-lasting prints.

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